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All rights reserved
Maintaining the privacy of your information is of paramount importance to us as it helps foster confidence, goodwill and stronger relationships with you, our customers. If, at any time, you have questions or concerns about our privacy practices, please feel free contact us via email.
The Site is not intended for use by persons under the age of eighteen. Individuals who are under eighteen are expressly prohibited from posting any personally identifiable information about themselves
Information Collection and Use
ICE explicitly asks when we need information that personally identifies you (“Personal Information”). Your Personal Information is used to create your personal user business account. Contact information and other user-specific information is used only internally by ICE to operate the Site and to communicate with users of the Site (“Users”). Demographic and profile data collected by ICE may be used to tailor this Site or any requested email communications, and to display information that is more relevant to you. ICE also compiles demographic and product use information, but in the aggregate only, and may make that aggregate information publicly available. Information relating to User transactions, such as contact information, transaction type, transaction amount, payment, shipping and billing information, are used internally by ICE and are not disclosed to third parties.
ICE expressly does not retain personal data.
ICE reserves the right to disclose any information if such action is necessary (a) to conform to the requirements of law or to comply with legal process or notice served on ICE, (b) to protect and defend the legal rights or property of ICE, the Site or its Users, or (c) in an emergency, to protect the health and safety of its Users or the general public. ICE further reserves the right to release any information concerning any User if that User participates (or is reasonably suspected of participating) in any illegal activity, even without a notice, warrant, or other court order. Finally, ICE reserves the right to cooperate with law enforcement agencies in identifying those who may be using our servers or services for illegal activities, and to report any suspected illegal activity to law enforcement agencies for investigation or prosecution.
Your email address is used to only send you information or products that you have requested. As part of your use of the Site, ICE allows you to elect to receive, or not receive, certain information from ICE. ICE adheres strictly to permission-based email policy. Except where requested, ICE will not send you unsolicited email information, commercial offers or advertisements. ICE will not sell, rent, or loan our contact lists (including customer data) to any outside firms. All emails that you have requested will have an option to unsubscribe. ICE endeavours to fulfil unsubscribe requests quickly so that no further communications are sent to Users who have stated that they do not wish to receive the specified information. From time to time we may need to contact you to advise on alterations to the Site and/or uICEates to this or other policies.
The Site uses “cookies” to enhance the functionality of the Site and to make transactions and other activities more convenient and efficient for users. Whilst disabling cookies will still allow a User to use the Site, it may prevent a User from being able to process transactions on the Site. For more information on cookies, please see www.aboutcookies.org.
Communications from the Site
Special Offers and UICEates
We send all new Users a welcoming email to confirm their password and username. Established Users will occasionally receive information on products, services, special deals, and a newsletter. Out of respect for the privacy of our Users, we present the option to not receive these types of communications. Customers can unsubscribe via the unsubscribe mechanism at the bottom of each email.
If a User wishes to subscribe to our newsletter(s), we ask for contact information such as name and email address. Out of respect for our users’ privacy, we provide a way to opt-out of these communications via the unsubscribe mechanism at the bottom of each email or by sending an email with the Users name and “Opt-Out” in the message.
We communicate with users on a regular basis to provide requested services and in regards to issues relating to their account we reply via email or phone, in accordance with the user’s wishes.
Website Usage Information
We use your IP address to help diagnose problems with our server and to administer our Site. We do not link your IP address to any personally identifiable information. We use tracking information to determine which areas our site users visit based on traffic to those areas. ICE does not track what individual users read, but rather how often each page is visited. This helps us maintain a superior and informative website for you.
ICE has made and continues to make, substantial investments in the latest server, database, backup and firewall technologies to protect our information assets. All data resides in a tightly controlled, secure data centre, ICE employs the use of digital recognition management software in this regard. These investments mean that information about the identity and preferences of individual members should never be accessible to anyone outside ICE. We will maintain safeguards to protect the security of these servers and your personally identifiable information. Payment information is transmitted using a Secure Sockets Layer (SSL) connection and, once stored, are maintained using physical and technical security measures within the secure data centre and compliant with the requirements of the payment processing provider.
Although we take all reasonable precautions to protect our Users’ information, due to the open nature of the Internet, we cannot guarantee that any information stored on our servers, or transmitted to or from you, will be free from unauthorized access. By using the Site, you understand and agree to assume these risks.
Contacting ICE about Privacy
If you have any questions about our privacy statement or all other enquiries, the information we have collected from you online, the practices of this site, or your dealings with this website, please contact:
IPG Pharma Limited
T: +44 870 752 4105
F: +44 870 752 4106
Last updated Feb 2012