Anti-Viral Face Shield FAQ

If you cough or sneeze, the Antiviral Face Covering can cut the risk of spreading infection. Healthy people only need a mask if risking contact with others who may be infected. You need to wear a covering if you are out in public, in the proximity of others, if you are isolating at home with family members or others and if you have the virus to avoid transmission to others.

The Antiviral Face Covering helps by offering two-way protection. It can protect others from harmful viruses breathed out through it. But it only helps when combined with strict personal hygiene. Wearing a face covering in certain situations is in line with UK Government advice.

No. The Antiviral Face Covering is currently only available for purchase online.

For maximum protection, pull over your head to cover your nose, mouth and ears. Ensure a snug fit. Rolling or pinning the Antiviral Face Covering will not reduce its effectiveness and can be achieved with non-piercing accessories. Accessories include male, female and children’s hair accessories e.g. clips, ties, bobbles, section clips, grips, butterfly clips, fitted under the back of a cap. For maximum protection, fold the Antiviral Face Covering in half and double up the layers.

Yes. The Antiviral Face Covering’s protein coating, in combination with the material, works in both directions. So it doesn’t reduce the antiviral effect if you wear it inside out.

Yes, it’s fine to fold your Antiviral Face Covering, as long as you cover your nose, mouth and ears. In fact, a double layer of the fabric increases the anti-viral effect.

The Antiviral Face Covering is manufactured to the highest standards from natural fibre materials to allow the coating to impregnate the fibres. Prolonged wear without washing may result in the fabric becoming loose. Tightening with a clip will support repeated wear and hand washing will help restore its original shape and fit.

The Antiviral Face Covering is presently only available in one size. However, worn clipped or folding double should give a snug fit to most children.

Yes. We recommend a maximum of three hand washes in warm water without detergent. Washing will restore its original shape and fit after prolonged use.

We recommend you hand wash your Antiviral Face Covering in warm water without detergent

We do not advise drying on a radiator or in a tumble dryer. High temperatures can damage the antiviral coating and reduce its effectiveness.

We do not recommend ironing your Antiviral Face Covering. High temperatures can damage its antiviral coating.

No. We do not recommend dry cleaning your Antiviral Face Covering.

No device can guarantee 100% protection against viruses. The Antiviral Face Covering has proven to provide 98% protection. The effectiveness is improved when used alongside government-issued hygiene guidelines.

Wash your hands frequently with soap and clean water. Cough and sneeze into a paper tissue and dispose of it immediately. Avoid touching your eyes, ears, nose and mouth.

It is only possible to return the product if the packaging is unopened, the seal is not broken, it is unused and the QR code has not been accessed. All of these features will be checked on any return before a refund can be made in accordance with our “consumer terms and conditions”. For business and corporate clients see “business terms and conditions”.